To make it easier for you to get medical care, we’re offering virtual visits. This means you can talk to your Mountain Health Network provider from home. It’s fast, easy, and convenient — all you need is a computer, tablet, or smartphone and a strong internet connection!
If you’d like to book a virtual visit with your provider, or check if an existing appointment is eligible, our team can help! Ask about virtual visits at your provider's office. Just like you would schedule a visit in person, call your provider to ask if they can schedule a virtual visit.
All you need is a smartphone, tablet, or computer with a strong internet connection and a camera and speaker.
You can invite family members to the visit to participate in your care journey and chat with your provider using the buttons at the bottom of your screen. If you encounter any issues or have been waiting for a long time, call your provider’s office for assistance.
IMPORTANT NOTE: If you receive more than one invitation from your provider for your telehealth visit, please enter the most recent. After you have joined the visit, if your provider does not appear within 10 minutes, please notify the provider’s office.
If you encounter any issues or have been waiting for a long time, reach out to your provider’s office for assistance.
Please contact your physician’s office if you are unable to connect. For those experiencing connectivity issues, please review our troubleshooting guides below or the technical requirements mentioned in the 'Schedule Your Virtual Visit' section of this website.
Still have questions? Call our Tech Support Hotline at 1.833.392.0637. For questions about MHN teleHEALTH Services or for assistance making a connection, please contact Mountain Telehealth at 304.526.1899.
If you have a need for urgent, but non-emergency care beyond the normal business hours offered by your provider, Mountain teleHEALTH also offers Urgent Care virtual appointments. Just click the button below to be connected with an online board-certified provider.